Conditions of sale

English in Levels e-shop and/or its affiliates provide products and services for students of English when you visit or shop at (the “website”), use English in Levels products or services, use English in Levels applications for mobile, or use software provided by English in Levels in connection with any of the foregoing (collectively “English in Levels Services”). English in Levels provides the English in Levels Services and sells products to you subject to the conditions set out on this page.

These Conditions of Sale govern the sale of products by English in Levels to you. is a trading name of English in Levels. For conditions relating to the sale by third parties to you on English in see the conditions of sale and/or use of the particular third party. We offer a wide range of English in Levels Services, and sometimes additional terms may apply.

Please read these conditions carefully before placing an order with English in Levels. By placing an order with English in Levels, you signify your agreement to be bound by these conditions.


Your order is an offer to English in Levels to buy the product(s) in your order. When you place an order to purchase a product from English in Levels, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Disptach Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with English in Levels.


All prices are inclusive of legally applicable VAT. We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.


English in Levels is not always the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.


When ordering products from English in Levels for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from English in Levels, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


English in Levels and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

There are no restrictions relating to the goods in our online shop. We can not be responsible for costs related to the purchase if you do not inform us before the purchase. You can not require them after the purchase. All products are downloadable. It especially means that there are no costs of logistics.


These conditions are governed by and construed in accordance with the laws of the Czech Republic, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of the Czech Republic, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in the Czech Republic.


We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.


We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18 you may only use with the involvement of a parent or guardian.


This website is owned and operated by English in Levels co-founders.
English in Levels s.r.o.
Gorkeho 2069
530 02 Pardubice
Czech Republic
Business Licence Number: 01770161

Effective Date: July 1, 2013